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SandyMac5
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Virgin Mobile 4G SIM allows no voice calls

I used the 4G SIM from my phone for a couple of hours to get data with a TP-Link Archer MR200 4G modem until its dedicated EE SIM arrived.

With my SIM back in the phone (Moto XT1622 with Android 7) I get a message: "Mobile network not available for voice calls" if I try to make one.

I am reluctant to try a factory reset since I keep a lot of information in the phone. What else can I do?

 

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Superuser
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Re: Virgin Mobile 4G SIM allows no voice calls

Is the phone on LTE only as it has to fall back to 3G to make calls

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SandyMac5
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Re: Virgin Mobile 4G SIM allows no voice calls

I am guessing the modem reset it in some way and that might be it. If so, (a) how do I tell? and (b) what can I do about it?

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Forum Team
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Re: Virgin Mobile 4G SIM allows no voice calls

Hey SandyMac5,

 

Please could you check the suggestion that @enlli gave, you can do this by following the below instructions.

 

Settings

Connections

Mobile networks 

 

The network mode should show in the mobile networks screen and you can choose between the options below

 

2G only

3G only 

3G/2G

LTE/3G/2G

 

Please give this a go and report back how it goes.

 

 

Thanks

Steven_L

 

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SandyMac5
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Re: Virgin Mobile 4G SIM allows no voice calls

Thanks Steven.

Sorry, I cannot find "Connections" anywhere in the menu. I can find  "Mobile networks" leading to "Mobile network settings" but it is greyed-out and inactive.

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Re: Virgin Mobile 4G SIM allows no voice calls

I have found an interactive handset for your device, the following steps will help you get to the mobile networks. I used my settings as  an example but not all androids are the same, so maybe I shouldn't have said it in that way.  Please can you try to get into the network settings and let me know how it goes. 

 

Thanks

Steven_L

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SandyMac5
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Re: Virgin Mobile 4G SIM allows no voice calls

Sorry, Steven. At step 4 of your recipe, when I tap "Mobile Networks" the screen that comes up is "Mobile network settings" but it is greyed-out and inactive.

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Re: Virgin Mobile 4G SIM allows no voice calls

Thank you for the update SandyMac5.

 

I'd like to investigate this further for you but to do so I need to pass security with you to access the account, if you can respond to the private message I'll send you now by clicking the purple envelope in the top right please.

 

Thank you, Emily.

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