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Virgin Media Mobile Credit Agreement

Joining in

I have an existing credit agreement for my mobile handset with Virgin Media. I want to make a payment to clear this balance but not longer am able to ‘call 789 from a Virgin phone’ as I am now with a different network.


How do I make a one off payment?


Forum Team
Forum Team

Hi @Kayleightilson 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with paying your handset. You can now reach out to them on this number 📞 0345 602 4420. 

Keep us updated.


Hi Sabrina, 

Is there anyway I can find out how much is left on my mobile contract with Virgin. I am just being passed back and too with Virgin and o2 

Thank you 

Thanks for getting back to me, unfortunately I cannot, I do not have access to that information, the number that I gave you is the dedicated team for Virgin Mobile handset loans, there will be no passing back between O2 and Virgin. Should you face any issues please do come back to me.