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Palazzo
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Virgin Media Connect app - can't connect using Virgin Mobile

When I get to the point of switching off Wifi and connecting using my SIM in logging into VMC using Virgin Mobile I get stuck on the screen below.

VMCscreen.jpg

Phone is a Poco F2 Pro with dual SIM but only one SIM card installed (So there's no option to select the SIM card for data as it defaults to the installed one). Mobile data works fine for all other apps as far as I can tell.

I've seen others with similar issues with some phones on this forum, but not seen any solutions offered as yet.

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Natalie_L
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Re: Virgin Media Connect app - can't connect using Virgin Mobile

Hi Palazzo, 

 

Thank you for reaching out to us here on the Community.

 

I am sorry to hear you are experiencing issues with the Connect App. 

 

Can you please insert the SIM in to the second slot and then try again?

 

Let us know how you get on. 

 

 

Nat
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Palazzo
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Re: Virgin Media Connect app - can't connect using Virgin Mobile

Hi Nat,

Thanks.

I'm afraid I get exactly the same issue when the SIM is moved to the second slot. Mobile data working fine but the app won't progress beyond that "Checking your SIM" screen.
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Natalie_L
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Re: Virgin Media Connect app - can't connect using Virgin Mobile

Thank you for trying. 

 

To rule it out, do you have another handset you can test the SIM in? 

If you do, can you please try as we need to check if this is a handset or SIM issue 🙂 

 

Thank you 

 

 

Nat
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