Menu
Reply
Andyy37
  • 4
  • 0
  • 0
Joining in
814 Views
Message 1 of 26
Flag for a moderator

Virgin Media Connect App

I’ve recently installed the app however every time I open in and try to sign in it just locks and won’t go any further leaving no option but to just close it does anyone else have a solution to this?

0 Kudos
Reply
Travis_M
  • 4.6K
  • 169
  • 336
Forum Team
Forum Team
806 Views
Message 2 of 26
Flag for a moderator
Helpful Answer

Re: Virgin Media Connect App

Hi @Andyy37

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, what error message is displayed when you access the connect app? Do you get any popup whatsoever?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
enlli
  • 9.81K
  • 1.45K
  • 2.82K
Very Insightful Person
Very Insightful Person
802 Views
Message 3 of 26
Flag for a moderator

Re: Virgin Media Connect App

Don't know what phone you have but it won't work with Android 11 and 12.

An update has been promised for over a year.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Andyy37
  • 4
  • 0
  • 0
Joining in
791 Views
Message 4 of 26
Flag for a moderator

Re: Virgin Media Connect App

It doesn’t do anything, the app just locks up/freezes 

0 Kudos
Reply
Martin_N
  • 8.87K
  • 371
  • 536
Forum Team
Forum Team
767 Views
Message 5 of 26
Flag for a moderator

Re: Virgin Media Connect App

Thank you for that information Andyy37. Can you confirm the make and model of the device you're using with the connect App? 

^Martin

0 Kudos
Reply
Andyy37
  • 4
  • 0
  • 0
Joining in
766 Views
Message 6 of 26
Flag for a moderator

Re: Virgin Media Connect App

iPhone XS Max iOS 15.4.1

0 Kudos
Reply
Martin_N
  • 8.87K
  • 371
  • 536
Forum Team
Forum Team
754 Views
Message 7 of 26
Flag for a moderator

Re: Virgin Media Connect App

Thank you for that. Have you tried uninstalling and reinstalling the app? Have you been able to try this on both a WiFi and Mobile Data connection? Do you have a screenshot of the lock message you could provide for us?

^Martin

0 Kudos
Reply
Andyy37
  • 4
  • 0
  • 0
Joining in
743 Views
Message 8 of 26
Flag for a moderator

Re: Virgin Media Connect App

61B01128-90A5-4A3B-B22E-CC75CFD58FBD.png

With wifi on/off or using mobile data. Uninstalled and reinstalled it’s exactly the same

0 Kudos
Reply
Martin_N
  • 8.87K
  • 371
  • 536
Forum Team
Forum Team
739 Views
Message 9 of 26
Flag for a moderator

Re: Virgin Media Connect App

Thank you for that information. Okay, we may need to raise this further. 

I will private message you so we can get some details. 

^Martin

0 Kudos
Reply
cjp1
  • 98
  • 0
  • 26
Up to speed
667 Views
Message 10 of 26
Flag for a moderator

Re: Virgin Media Connect App

I’m getting the same, just won’t give me the chance to log in…..tried uninstalling it etc, but just freezes every time I open it

0 Kudos
Reply