Virgin Media Community

[MikGreen]

My phone got blacklisted by virgin media. i need to get it removed from the blacklist.

I have proof of purchase. i have been using it for 5 months. i did a check the carrier is virgin media.

The handset is not lost, stolen or under an insurance claim.

I have phoned virgin media 8 times thought i was getting it sorted i even got a ticket No

turns out the ticket No didnt exist, and i keep getting hung up on.

can someone please help.

Many thanks 

Mik

[Zach_R]

Hi @MikGreen,

Thank you for your post and welcome to our community forums. We're here to help.
 

I'm very sorry to hear that you're having some issues with your handset. Did you purchase the handset directly from us, or from a third party? Can you also confirm what model of handset it is?

Thanks,
 

[MikGreen]

Third Party, Auction House Government auction, Its a Samsung S20 Ultra.

[Robert_P]

Sorry to hear this is on going MikGreen, do you still have the number or reference of the ticket?

Rob

[MikGreen]

3902278258

Think i was given a dummy number 

[Robert_P]

Thanks MikGreen, that doesn't look to be a ticket number we would use. 

I'm eager to get this looked into further for you, are you currently a Virgin Mobile customer or is just the handset from us?

How did you find out the handset had been blacklisted?

Rob

[MikGreen]

Im not currently a virgin costumer, but can confirm the carrier for the handset is virgin media. 

I found out the handset got blacklisted from my work mobile provider i had been using the phone for 5 months.

i then got the checks done to make sure it wasnt stolen, lost or under insurance fraud.

I have proof of purchase and it was sold through a government auction house who guarantee it cannot be stolen or lost or the government angency would not have beeen able to sell it. 

I can send you the imei privately if you can help

Thanks

Mik 

[enlli]

Interesting. Not sure how you worked out the carrier was Virgin Media as all Samsung phones of that period were standard unlocked phones with no additional carrier programing. 

You say it was not lost or stolen and you are not on Virgin, so I'm trying to work out why Virgin would do such a thing unless they have been passed details of the phone from elsewhere

If it was not locked or stolen how it ended up in a Government auction unless it was surplus to requirements.

[MikGreen]

Im trying to find that out. That's why i'm on here looking help.

the carrier is virgin surly someone can give me help?

Maybe it was done by mistake. 

[Robert_P · Accepted solution]

Hello Mik

I have double checked this with our team and they have advised we wouldn't be able to unblacklist this handset. We would recommend contacting the company/auction you purchased this from.

I appreciate this isn't the response or answer you were hoping for.

Rob