on 05-08-2021 22:16
The app doesn't recognise my email or password & when I try to reset via all possible routes, I am constantly told not recognised or details are not quite right.
Please help with this very frustrating issue.
on 06-08-2021 08:45
Hi @flatty1969.
Welcome to the community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear you're having issues logging into My Virgin Media, I appreciate this is frustrating and we apologise for any inconvenience caused.
I'm going to send you a PM for some more details so we can get this sorted for you.
Please look out for a notification in the purple envelope located in the top right hand corner of your screen.
Thanks,
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