Hi @flatty1969.
Welcome to the community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear you're having issues logging into My Virgin Media, I appreciate this is frustrating and we apologise for any inconvenience caused.
I'm going to send you a PM for some more details so we can get this sorted for you.
Please look out for a notification in the purple envelope located in the top right hand corner of your screen.
Thanks,