Virgin Media Community

[flatty1969]

The app doesn't recognise my email or password & when I try to reset via all possible routes, I am constantly told not recognised or details are not quite right.

Please help with this very frustrating issue.

[Sofia_B]

Hi @flatty1969. 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you're having issues logging into My Virgin Media, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I'm going to send you a PM for some more details so we can get this sorted for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks,