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martinware
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Virgin Connect App

Downloaded the connect App to my mobile to scan my house for blackspots, but it wont connect to my Hub and says I'm not a fibre customest when I am?  Any ideas

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jb66
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Re: Virgin Connect App

You have a hub3? 

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martinware
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Re: Virgin Connect App

Yes I believe it is and I'm on Virgins 350 fibre broadband.

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Zak_M
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Re: Virgin Connect App

Good afternoon @martinware 

 

Thank you for taking the time to post.  

 

I am sorry to hear that you have had some issues with connecting your hub to the connect app. 

 

As a little time has past since your post, are you able to let me know if you are still having issues with this? 

 

Kind regards,

Zak_M

 

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