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martinware
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Message 1 of 11
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Virgin Connect App

Downloaded the connect App to my mobile to scan my house for blackspots, but it wont connect to my Hub and says I'm not a fibre customest when I am?  Any ideas

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jb66
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Message 2 of 11
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Re: Virgin Connect App

You have a hub3? 

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martinware
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Message 3 of 11
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Re: Virgin Connect App

Yes I believe it is and I'm on Virgins 350 fibre broadband.

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Zak_M
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Message 4 of 11
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Re: Virgin Connect App

Good afternoon @martinware 

 

Thank you for taking the time to post.  

 

I am sorry to hear that you have had some issues with connecting your hub to the connect app. 

 

As a little time has past since your post, are you able to let me know if you are still having issues with this? 

 

Kind regards,

Zak_M

 

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martinware
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Message 5 of 11
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Re: Virgin Connect App

Hi Zak - nothings changed.

This time I'm trying to use the app to check for bblack-spots in the house.  Firstly it tells me I'm not allowed to use it and them tells me I dont have a Virgin Mobile Account (my dual sim phone hase two virgin sim card inside???

Barically I want to extend my broadbank into a garden room which is approx 7 meters from the house.  What wi fi extenders would you recommend?

Martin

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Gareth_L
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Message 6 of 11
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Re: Virgin Connect App

Hello martinware

Thanks for the post 

We have these Extenders available  

I am happy to take a look at them for you 

If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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martinware
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Message 7 of 11
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Re: Virgin Connect App

I'd like to try one of those Gareth to see if it will rech the Garden Room - is there a charge?

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Gareth_L
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Message 8 of 11
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Re: Virgin Connect App

Hi martinware

Looking at the account it would be £5 a month charge 

Gareth_L

 

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martinware
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Message 9 of 11
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Re: Virgin Connect App

i think I pay Virgin enough each month already Gareth.

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HazzaTL
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Message 10 of 11
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Re: Virgin Connect App

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