Update of slow data speeds and drop calls or other related call problems as of 20 Feb 2021 9am to 9.30am.
After an hour to customer service reading my notes and not listening to what I was telling her, she finally put me through to Technical support (faults) after an hour.
Spoke with an agent that actually knew what he was talking about.
As he stated be it Customer service or the Technical support team should be telling customers they Virgin Media are aware of the slow data speeds be it 4G or 5G and are dealing with it. They were informed on the 9th Feb 2021 on this problem.
The bad news is there is no time frame to which this will be resolved. However Virgin Media should be building tickets (work orders) for customers that have No Data Connection.
Now the drop calls and contact not being able to reach you even that its ringing there end and not yours plus any other call example will and should be worked on once reported.
Finally someone in Virgin Media that actually knows their job and listen to the customer thanks Mick @ Tec Support.
But customer need to continue reporting and fighting their case.
More so Virgin Media should make it publicly known via broadcast TV, emails to their customers that the migration from EE to Vodafone has not gone smoothly and there are some technical problems on going.
Just thought I share my experience.
Joe