Virgin Media Community

[xesionprince]

For over a month now I have been trying to get my four digit security key from Virgin but to no avail.

I simply want to see how much time I have left on my phone credit agreement.

But I no longer have the email I was sent when the agreement started.

please contact me on  [MOD EDIT: PERSONAL INFORMATION REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[DJ_Shadow1966]

Hello

Please edit you post and remove your phone number as it should never be posted on an open public forum as well as being against forum rules.

The team here will not do callbacks as they a forum team, if you wait a member of the VM forum team will be a long to have a look at the post, in the next few days.

Regards Mike

[Megan_L]

Hi Xesionprince, 

Thanks for your post on the forums, I am sorry you're having trouble viewing your loan agreement online. 

Can I just confirm you are using your online account and going into your loan agreement in the menu? 

We have stopped using these 4 digit codes some time ago you see. 

Please let me know so I can guide you to the correct way. 

Thanks, 

Megan_L