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Imran11
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Video playback error onTwitter/BBC Etc

Hi

 

Since yesterday I cannot seem to play back any videos or twitter or BBC via my Samsung Phone. Both 4G Mobile & Virgin Broadband Wifi. Currently have 1 gig Speed. Simply just doesnt load up & says "Playback error"

 

 

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japitts
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Re: Video playback error onTwitter/BBC Etc

4G mobile & VM broadband are two completely different technologies, but if the same problem is happening on the one device regardless of connection type, I'd say the problem is with a device setting somewhere.

Is the mobile on Virgin Mobile? (I can move this thread to the V-Mobile forum if so)

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Imran11
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Re: Video playback error onTwitter/BBC Etc

Hi

 

Yes Device is on Vorgin Mobile.

 

I updated the Phone I uninstalled & re-Installed Twitter. I cleared the internet cache. Same issue still exists. Yes sure you can move the thread.

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enlli
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Re: Video playback error onTwitter/BBC Etc

Check Parental Controls. Going by other posts Twitter has been added.

Make sure they are off in both your mobile and broadband account

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Imran11
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Re: Video playback error onTwitter/BBC Etc

Ahh Thank You

 

It was the Parental Control.

 

Appreciate the help.

 

 

 

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Ayisha_B
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Re: Video playback error onTwitter/BBC Etc

Hi @Imran11,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you are having this issue too. Thanks for suggesting the work around @enlii 🙂

 

@Imran11, this seems to be an issue affecting some people across multiple internet providers, so we have raised this with Twitter directly under Ticket Reference F009155236.

 

We’re sorry for any inconvenience caused.

Ayisha_B
Forum Team



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Imran11
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Re: Video playback error onTwitter/BBC Etc

Hi Aiysha

 

This has been solved now I had to take off the parental control in order for it to work. But now the videos work. But Ideally I didnt want to unlock parental control.

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Ayisha_B
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Re: Video playback error onTwitter/BBC Etc

Hi @Imran11

 

I can understand. The issue is still ongoing and we have raised this. 

 

Turning off parental controls is just a temporary workaround whilst we work to get this fixed for all those impacted. 

 

Let me know if you have any further questions. 

Ayisha_B
Forum Team



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Imran11
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Re: Video playback error onTwitter/BBC Etc

Will do 

If you can keep me updated when itsbeen resolved.

 

 

 

Kind Regards

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David_Bn
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Re: Video playback error onTwitter/BBC Etc

We will be sure to update any effected users over our Community Forums as well as over on Facebook and Twitter

 

Kindest regards,

 

David_Bn

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