I was getting over 40Mbps on my phone when I was with EE. To save money I switched to Virgin and now can't get 4G inside the house or outside. Speeds are shocking. When I ordered the SIM by phone I told them I needed a good speed as tether the phone when my Virgin broadband was down. I was assured I will get a good signal and speed.
I spent over half an hour on the phone and sadly I could hardly understand the call handler but her only advise was to clear the phone's cache.
Any advice on what I can do? I have had the SIM card 3 days, I have reset the APN, cleared the cache, rebooted the phone - no difference.
I have put my wife's EE sim in my phone and am getting over 40Mbps. The Virgin SIM is getting 3 Mbps in her phone. I have no option but to cancel the SIM under the 14 day cooling off period and go back to EE.
My main worry now is that my Virgin Media contract isn't messed up because Virgin's call handler told me the price of the mobile 30 day contract, took my DD details (different bank to the one I use to pay for Virgin Media) and didn't tell me she was lumping it in with my Media contract! I am hugely annoyed about this, I didn't want my Media contract changed at all.
This has been an expensive mistake. My new EE deal is costing me a lot more for less data than the one I had last week and had been on for years.