2 weeks ago
Has anyone else experiencing very bad signal with virgin mobile? I get 3G or 4g instead of 5G and all with one or two bars in Bexleyheath and welling areas of London
Assume you have a 5G account so you will be running on Vodafone. What does the Vodafone Checker say and is there any network problems listed.
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Sorry to hear of the mobile signal issues you're experiencing, we appreciate you taking the time to raise this via the forums and welcome to the community.
As enlli has asked, do you have a 5G handset and tariff? Does this happen in just those area's or is the signal poor everywhere?
Not all area's are covered by 5G, you can check the coverage for particular area's here
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I have a 5G device and 5G account with Virgin, however, in the Welling and Bexleyheath areas, the signal is often a 3G. Very slow and very frustrating.
Good morning @Gt1957
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your mobile services.
Are you able to let me know, do you have this issues in other areas as well? Have you previously had good coverage in the area?