i recently moved to VM for broadband and telephone and tried at the weekend to activate the mobile sim. when I put it in it says it needs an unlock code but then two options to press on phone UNLOCK or DISMISS. Only the dismiss button works. I cant proceed any further. Contacted VM who said SIM had expired and they would send out new one which arrived just now. Same problem. Can someone please tell me what I am doing wrong?
i eventually managed to bring a keyboard up and entered the pin but it has now locked the phone and is now telling me the sim network pin blocked. enter sim network puk. I am entering the one on the sim card but this is not working. I am finding this whole thing very frustrating!
Phone is a Galaxy S8 and from Vodafone. I have the NUC but cant get that far!
Whoops When that comes up on a Samsung it usually means the unlock code has been entered wrong too many times.
You now need a MCK unblocking code. This from an unlock site
This message normally means that the unlock code (also known as network unlock code, network PIN or NCK code) has been entered incorrectly too many times and has therefore blocked the phone from being unlocked.
Most network providers such as EE, Vodafone, Three and O2 only provide you with an network unlock code and can not provide the code needed to unblock the phone if this code has been entered incorrectly.
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Hi no I haven't and am really frustrated. The only reason I moved to vm was because it made financial sense if mobile was also transferred. I tried so many things yesterday following helpline advice that I imagined it has locked. I now get message: sim network pin blocked enter sim network puk. Have tried the one on the sim and another the helpline gave but still no luck. When I enter number I get network unlock request unsuccessful. Vodafone advised I put in nuc but that hasnt worked either. So annoyed I have moved now.