Menu
Reply
DJ99
  • 8
  • 0
  • 0
Joining in
261 Views
Message 1 of 5
Flag for a moderator

VM failed to pre-authorise monthly DD

Hi,I got a replacement Sim sent out.This thread here https://community.virginmedia.com/t5/Virgin-Mobile/Sim-sent-to-Old-Address-help/m-p/4361179#M171220

Then I got the txt message sent from VM saying failed to pre-authorise my DD.I verified my bank details to the lady on the phone for the DD.Any help VM?

0 Kudos
Reply
DJ99
  • 8
  • 0
  • 0
Joining in
204 Views
Message 2 of 5
Flag for a moderator

Re: VM failed to pre-authorise monthly DD

Any help?

0 Kudos
Reply
teabag
  • 5.77K
  • 802
  • 1.65K
Hero
197 Views
Message 3 of 5
Flag for a moderator

Re: VM failed to pre-authorise monthly DD

There are scam text's coming through as if being sent by Virgin about trouble with DD's.

Virgin do not contact customers if there is a problem with DD's, they just cut your services and wait for you to contact them.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
DJ99
  • 8
  • 0
  • 0
Joining in
185 Views
Message 4 of 5
Flag for a moderator

Re: VM failed to pre-authorise monthly DD

It has definitely been sent from VM , just checked.Any help from the VM Team?

 
 
 
 
 
0 Kudos
Reply
teabag
  • 5.77K
  • 802
  • 1.65K
Hero
177 Views
Message 5 of 5
Flag for a moderator

Re: VM failed to pre-authorise monthly DD

Just be careful, so easy for scammers to spoof Virgin's normal number for sending texts  https://community.virginmedia.com/t5/Virgin-Mobile/Dodgy-Text/m-p/4377870#M174094

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply