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Rico2
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VM app does not recognise my mobile

My VM account does not recognise or include my mobile which is part of 200gb Ooomph package. I am now connected by fibre and the mobile works fine too but is not shown as included in the bundle. Obviously I do not want to be billed for mobile calls when these are unlimited in the package I purchased. Another result is that I cannot access local wifi hotspots since my ported number is not recognised either.

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Gareth_L
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Re: VM app does not recognise my mobile

Hello Rico2

Sorry to hear about the above 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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