VM Customer Services can’t get any worse

[Stanl]

After querying the problems I had experienced twice while in Spain I discovered that I had been issued the wrong SIM card.

This was allegedly dispatched last Monday but hasn’t arrived yet.

I rang to chase this up today and was told that according to VM the SIM had been delivered but it hasn’t.

They said they would send me a new one today but now I have no phone service whatsoever and it seems I have been disconnected from the mobile network how can things get any worse?

[Ilyas_Y]

Hey @Stanl, thanks for reaching out to us.

I'm sorry to see hear about the issues you've had with the service and with the poor customer journey.
I will look in to this for you and see what has gone on with your profile.
I will send a private message to further investigate.
Watch out for the purple envelope inviting you in for a chat.

Kind regards.

[Stanl]

@Ilyas

Dont spend too much time on this I have cancelled my account with VMobile and will be going elsewhere.

VM have told me that I owe £13 on my account but I will be raising a complaint over this because this is the second time I have been cut off and left high and dry with not data calls or text available to me not to mention the inconvenience of being messed about twice while on holiday.

Its pathetic really and enough is enough 

[Ilyas_Y]

Thank you, I have raised a complaint: C-1309221118.
As you have said you have cancelled your account, may I ask for the complaint, what would you like as a resolution for it?

Kind regards.

[Stanl]

I would like the termination fee of £13.17 waived because it has caused me more than this with the hassle I have experienced 

[Stanl]

I received a new sim today and it doesn’t work when inserted.

The funny thing about it is that in order to activate the sim I have to text READY to 789678.

This must be a joke because how can I text when Virgin Mobile have disconnected all my services.

Roll on getting my new provider.

[Ilyas_Y]

Thank you for speaking with us today.
I know it has been a rocky journey and the end decision is yours.
I am glad that from this I was able to assist in resolving the final query with yourself.

We hope to see you again one day 🙂
We're always here if you need anything.

Kind regards.