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VIRGIN Mobile unwilling to cancel mobile contract

Have been trying for 2 years now to cancel a mobile phone contract for [Removed] the phone has not been used for 3 years have been told repeatedly that contract has been cancelled and it has not or foreign operators who dump your call. Have written UK letters of complaint and been ignored and a few months ago had a debt collection agency at my door who I had to pay. Have overpaid you £150 and you have started again with my call dumped 30 mins ago by yet another useless member of your customer service team

 

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Re: VIRGIN Mobile unwilling to cancel mobile contract

Hi keithgillies, thanks for the message and sorry to hear that you have not yet been able to cancel the contract. I will send you a private message so that this can be looked into - Chris 

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