VERY slow 4G

[Roggio]

Hello
I ordered new phone OPPO Find X5 with new sim card but ! I dont have internet at all ! Whats going on ? 
PING 677ms !!!
Download 0.88 Mbps !!!

[Kain_W]

Apologies for the issues faced Roggio,

Welcome to the community.

To clarify are you receiving any service at all through the SIM?

Let us know,

[Roggio]

Yes, I can call and text , its a contract phone , everything should work as normal, especialy I've got full range signal ... But unfortunately intenet is dead  

[Kain_W]

Thanks for the response there, 

Is the internet slow for everything?

Also are any error codes appearing when trying to acess anything via internet?

Let us know,

[Roggio]

Everything. Sometimes no internet connection. Look on top ping

[enlli]

Try https://status.o2.co.uk/

To see if there is a network fault or if you are in an area of congestion

(Virgin now use O2 for signal)

[Roggio]

Our network is currently working fine.

[Chris_W1]

Hi Roggio, thanks for the message and welcome to the forums. 

I am sorry to hear that the connection is slow, does a network search help? 

How is the connection at the moment? 

Kind regards, Chris. 

[cje85]

Slow 4G is unfortunately very common on O2 even if the status checker says everything is fine. The network is hugely oversubscribed and adding 3 million Virgin Mobile customers to a network already struggling to meet demand has only made things worse. 

[enlli]

Yep. O2 gives me 2 to 6 MB  Vodafone 40 and EE 120 at my home location. In some areas O2 is unusable. Thankfully I don't pay for the O2 SIM