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Using phone in Australia

teamfloyduk
Superfast

on ‎28-01-2023 11:04

Can anyone tell me what settings I need to change to stop being charged for calls recieved while Im in Austrailia please. I will not be using my phone to make calls back to the UK,  but would still like to be able to receive texts.

Last time I got charged for recieving calls and for voicemail messages.

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enlli
Very Insightful Person
Very Insightful Person

on ‎28-01-2023 11:36

You can turn your Voicemail off BEFORE traveling but you can't separate out incoming calls from texts.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Molly_T
Forum Team
Forum Team

on ‎28-01-2023 12:00

Hi Teamfloyduk 👋 welcome back to the community! Thank you for posting. 

As the community have already correctly advised you sadly can't separate out incoming calls from texts. 

If you can please check out our roaming hub page for Australia here 👉 Roaming Costs in Australia | Virgin Media this should offer help and support!

Please let us know if there is anything else you need support with and we will do our best to help!

Thank you! Hope you have a lovely time on your travels in Aus! 🦘🌞

Molly
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