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Bitter-Phil
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Useless replacement SIM

Got a new SIM card sent for Galaxy S6, as recently been very weak signal issue (previously fine). SIM arrived, followed instructions correctly. Supposed to receive confirmation text connecting me to network (it's an old virgin contract handset and was just replacing virgin mobile sim) in 10 minutes or so. Still nothing next day. Phoned customer services, representative apologised and said he'd resend the text but still NOTHING. Kinda losing will to live here... Old sim doesn't work, have no landline or handset modern enough to test SIM on. Basically any ideas? Considering factory reset on S6 but not my preferred option lol

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John_GS
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Re: Useless replacement SIM

Hi Bitter-Phil

 

Thanks for posting and welcome to the community. 

 

Apologies about the SIM issue. When was the new new one re-sent and has it been 5 working days?

 

Kind regards,

John_GS
Forum Team


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