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Used sim card

Joining in

I got my son a sim 2 months ago and he keeps getting calls and text messages for the previous owner of the number that has been allocated. Is there any way to stop this? Do I need to ask for a new number?


Forum Team
Forum Team

Hi @Nanrek 

Welcome to the community forum. 

Sorry to hear that your son is receiving contacts that are for the previous number's owner. 

The only way we can try and stop this is by requested a new number, please bear in mind that this is not guaranteed that they wont receive contacts intended for the previous owner of the new number as well. This can only be requested by the account holder of the mobile account.

Here to help 🙂
Virgin Media Forums Agent