Urgent replacement SIM card for an elderly friend in hospital

[rAndomlight]

Wonder if anyone can help. An elderly friend (and long term Virgin customer) has lost her SIM card during her stay in hospital. It's vital she has it replaced as the phone is her lifeline. I have all her details at hand and just want to know the quickest way to have her service up and running again?

Help!

[Akua_A]

Hi @rAndomlight,

Welcome to our community forums and thank you for your first posts.

Sorry to hear of your friend's criumstance. We can take a look into this and see how best to help. I have sent you a private message regarding this. Please lookout for the purple envelope and let me know if you need any other help.

Thanks,