Virgin Media Community

[yodaonacid]

I’m going to buy a new 5G capable phone. I currently have an iPhone XR on Virgin monthly SIM only plan (4G).
Can I get a replacement sim on the same monthly plan for the new phone. Or do I just simply put my existing sim from the current iPhone into the new phone when I get it?

[enlli]

You will only get 5G if you have been moved from EE to Vodafone. That is an ongoing process to the end of this year.

[Moz]

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@enlli wrote:

You will only get 5G if you have been moved from EE to Vodafone. That is an ongoing process to the end of this year.

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Is there any way of checking?

[enlli]

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@Moz wrote:

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@enlli wrote:

You will only get 5G if you have been moved from EE to Vodafone. That is an ongoing process to the end of this year.

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Is there any way of checking?

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Easiest way of checking is to do a manual network search. If EE is visible but Vodafone has disappeared then the likelihood is you are on Vodafone

No EE and Vodafone visible then you are still EE

[yodaonacid]

For those still following this thread. I got the new phone on Saturday and on Monday merely went through the automated online system on Virgin mobile and upgraded my existing monthly package to a shiny new 5G contract,  as from what I understand from the information on the website,  all new contracts are now 5G sims and the phone now seems to recognise that change over. 

[Sofia_B]

Hi @yodaonacid. 

Thanks for your post 🙂 

I'm glad to see the community was able to advise you on this, and to hear you got your new 5G contract sorted. 

I can confirm, if you have a 5G compatible device, the sim we provide will be a 5G sim.

If you have any further queries or any issues, please pop another post on this thread and we will happily assist. 

Thanks,