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Gabiabi84
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Upgrading online

I am trying to upgrade my mobile as I have payed off my contract and due an upgrade. 
I have selected the phone and data package that I wish to get and selected all other options from the shopping basket. 
when I get to the final stage however it tells me I have to phone in to upgrade. 
why can this not all be done online-especially as all the covid status say to try resolve all issues online. 
can you direct me how to get this done fully online please? 

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Gareth_L
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Re: Upgrading online

Hello Gabiabi84

Sadly we are not able to upgrade services on these forums 

This will need to be done by calling us on 789 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

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