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Upgrading online

Hi,

I am trying to upgrade my daughters phone online but it is telling me to call because I haven't paid off the loan,which is incorrect. I can't get through.

Any suggestions?

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Re: Upgrading online

Hi, Have you tried the virgin mobile help site?

https://www.virginmedia.com/help/mobile

Regards

Rich


Here to help! I'm a Field Technician helping out from home.

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Re: Upgrading online

Yes,I did before I tried to call and came on here.It did not help

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