Virgin Media Community

[RichardCarter]

I want to upgrade my phone but the system won't let me log on (no idea why) and I can't get to speak to a human.

I also want to check my data usage.

How on earth can I do either of these things when the system simply doesn't respond?

PS: I've tried the text chat thing but have had this response only: "You are now in a queue to speak to someone..." but the queue is never-ending.

[Corey_C]

Thanks for your post and welcome to the Community Forums, RichardCarter,

Sorry to hear that you have not been able to log in. Have you been able to to do this since your post? If not, what errors are you getting.

Our password reset options might be able to help you, here

Cheers,

Corey C