4 weeks ago
I recently finished paying off my handset loan. I'm now trying to upgrade but keep getting stuck. The process does not seem to recognise that my loan has been paid off:
"In order to proceed and keep your current number, we’d need you to pay the balance on your loan."
Am I doing something wrong in trying to upgrade in this way?
Welcome back to the community page, thank you for posting on here.
I am sorry for the issues you are having while trying to upgrade your phone.
I will bring you into a private message so we can look at this together 🙂
Look forward to hearing from you.
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3 weeks ago
Thank you for talking to me in private.
I am glad that I have been able to clear everything up for you @morgunte.
If you do need any further help in the future please let me know.
Have a lovely day.