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morgunte
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Upgrading after paying handset loan

I recently finished paying off my handset loan. I'm now trying to upgrade but keep getting stuck. The process does not seem to recognise that my loan has been paid off:

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Am I doing something wrong in trying to upgrade in this way?

Thanks

 

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Hayley_S
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Re: Upgrading after paying handset loan

Hello @morgunte,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry for the issues you are having while trying to upgrade your phone.

 

I will bring you into a private message so we can look at this together 🙂

 

Look forward to hearing from you.

Hayley
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Hayley_S
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Re: Upgrading after paying handset loan

Thank you for talking to me in private.

 

I am glad that I have been able to clear everything up for you @morgunte.

 

If you do need any further help in the future please let me know.

 

Have a lovely day.

 

Many thanks,

Hayley
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