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Upgrade to existing Virgin phone - keeping old number?

Bit of a novice question here.  Had a virgin handset and contract for ages and upgraded my handset online over the weekend.  The phone has arrived with a new SIM which has a different number.  I want to keep my existing number so have put my old SIM in my new handset, but how does the association with the new plan terms and conditions get applied to my old number - I have tried to call the helpline but just cant seem to get the help I need.  I want three things:

1) to continue to use my existing number in my new shiny handset

2) be sure that I am on my new plan t&c's

3) be sure that I am only paying for one contract

Can anyone help with some guidance on this please as I am rather clueless and old 😉

Cheers all

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Re: Upgrade to existing Virgin phone - keeping old number?

Hi TSLJ, 

 

Thank you for your post and welcome to the forums 🙂 

 

Bit of an odd one as it should be processed along side your old number, I can't confirm anything without checking the account. I am aware there is a delay in response getting to your post, can you confirm if this has been confirmed since If not let me know and I will send you a private message to look into this. 

 

Cheers. 

Ryan_N - Forum Team
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