• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Upgrade Mobile Phone

Hi, my contract end for my phone in june and was wondering how to transfer things over to my new phone even if my iCloud hasn’t updated several pictures and videos. And would i be able to trade in my current phone (iphone 7) to something else which is apple ?


[MOD EDIT: Subject title changed for clarity]  

0 Kudos
  • 3.66K
  • 199
  • 343
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Upgrade Mobile Phone

Hi @Robertmun12 thanks for your post here in the community.

If your new phone is also an iPhone, I'd recommend contacting Apple on their help pages for full support on this as they'll be able to guide you in full detail.

However, you should be able to do this either via icloud, or by doing a backup when plugging the phone into a computer, and then re-transferring the file into your new phone.

We at Virgin Mobile though do help with trades, and it's our Sales Team you'll need to speak to for this - their number is 0800 052 0238, I hope this helps.

Many thanks