Update network settings?

[Jopurpose]

I’ve just changed my package with Virgin Mobile on an iPhone 6.  I’ve had no service now for 2 days. Whenever I click the message to update network settings, nothing happens. Can anyone tell me what I need to do please?

[Ashleigh_C]

Hi there @Jopurpose 

Thank you so much for you first post to our Community Forums and welcome to the team! It's great to have you here! 

I'm so sorry to hear you are facing this issue. Can I ask if you have checked our forum post here on how to set your APN settings for data?

If not can you take a look and let us know if this helps! 

Thank you. 

[Jopurpose]

I had to have a new SIM card - the old SIM wasn’t compatible with my new package.