My husband has received an email from Virgin saying that the sim card he has ordered is on its way, but he hasn't ordered one. We do have an unused sim card that we received as part of our landline/internet/TV package when we took it out, but in this email there is actually a mobile phone number mentioned, which we don't have. I can't find any reference to this order on the account. We haven't been notified that sim cards are being upgraded. Wondering if this is a scam or if he has been sent another customer's email in error (though address details and name are all correct).
Thanks for your help - when it arrived today it said on the letter that it was a replacement to enjoy the new and improved network, so perhaps everyone is getting one. Would have been good if that could have been explained in the original email about it though! Problem solved, thanks!