Virgin Media Community

[cmwillans]

Hi,

I've got an old Nokia C2-01 phone that I believe is locked to Virgin Mobile. Is there a way to unlock it with a code so it can be used on all networks?

Thanks for any help you can provide.

[Beth_G]

Hi cmwillans,

Thanks for your post and welcome to the community.

Are you currently an active Virgin Mobile customer and is this your old handset? If so, you can retrieve your unlock code by following this link https://www.virginmedia.com/help/virgin-mobile-sim-unlock-pin

If the handset was purchased from someone else, you would need to ask them to get in touch with us so we can provide the unlock code to them. We'd need to be speaking with the account holder directly for this and have passed security.

Kind regards,

Beth

[cmwillans]

Hi Beth,

Thanks for your response.

The issue is the handset was bought as a pay as you go phone with Virgin over two years ago and now we want to use it with another providers SIM card and need the handset to be unlocked rather than the SIM.

Is there a simple form I can fill in to request the unlock code or can you unlock the phone remotely?

Thanks

[Beth_G]

Hi cnwillians,

Okay, I'll pop you over private message now so I can look into this for you.

You can find my message over at the purple envelope 🙂

Thanks.

Beth