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backtothefuture
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Unlocking old Virgin Mobile Phone (From Virgin) - Help Needed

My parents have an old Alcatel OT-203e mobile that they are very happy with.  They bought it from Virgin Mobile at a time when they locked their handsets.

 

They have been using it since moving away from Virgin Mobile with EE without issue - as they use the same network.

 

They have now moved to O2 but the phone is asking for a network unlock code.

 

We have tried speaking to Virgin Mobile customer services but they just say they have never locked their handsets (which isn't true).

 

Can someone from Virgin help please.

 

Thanks in advance

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Ryan_N
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Re: Unlocking old Virgin Mobile Phone (From Virgin) - Help Needed

Hi backtothefuture, 

 

Thank you for your post 🙂 

 

Appreciate you letting me know the above as it helps massively. What I will do is send you a private message so that I can look into this as there is nothing I could advise without looking at the account. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
enlli
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Re: Unlocking old Virgin Mobile Phone (From Virgin) - Help Needed

You could also put in the details here and see what happens 

https://www.virginmedia.com/help/unlock-code-request1

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BenMcr
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Re: Unlocking old Virgin Mobile Phone (From Virgin) - Help Needed


@enlli wrote:

You could also put in the details here and see what happens 

https://www.virginmedia.com/help/unlock-code-request1


Just to point on this that's on that form:

IMPORTANT: This form is only for Virgin Media customers who we have sent a letter to and asked them to swap their SIM card.

If you have left us for a new provider, are looking to pass on your locked handset, or any other scenario which requires an unlock code, please call customer care. Please do not submit a request as we are unable to respond to these types of queries through this form.

**********************************
I work for Virgin Media - but all opinions posted here are my own
enlli
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Re: Unlocking old Virgin Mobile Phone (From Virgin) - Help Needed

@BenMcr 

Yes I'm aware. That's why I said see what happens. Always think these things are worth a punt

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