Virgin Media Community

[A_there]

I purchased an Alcatel One Touch V560 device from Virgin Media 9 years ago. I'm living abroad now, so I need to use it for a different SIM card. BUT it's obviously not working because it was never unlocked.

How can I get an unlock code for it?

Thanks!

A_there

[Sasha_W]

Hi @A_there, 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having some issues with your mobile. 

So just to confirm, is it that you want a new SIM with your phone? 

Or you want the phone unlocked as you no longer want to be with Virgin? 

Sorry just want to make sure I understand fully on the issue we want to resolve 🙂 
 

Thanks 

[A_there]

Hi Sasha, thank you for your response.

I already got a SIM card from Virgin Telco in Spain, which is a year and a half old company, as I have recently learned from them. They told me that, as different countries have a different Virgin company and they are independent one from another, the only way to unlock my device would be contacting Virgin in the country I purchased it.

So, I would just need my phone unlocked.

Thank you for your help, Sasha!

A_there

[Sasha_W]

That's great thank you 

So I actually found a link on our page as you said that you don't have a code, so check this page out, if you are still having difficulties let me know and I am more than happy to help 🙂 

Thanks