Hello,
So, I have just signed up to an Unlimited Data SIM plan, I am getting TERRIBLE speeds of less than 1MB and when I am in town centre getting 2-3MB which is obviously not capable of doing pretty much anything.
My girlfriend I live with is also on Virgin on a SIM only plan, she gets anywhere from 30-65MB in the house and this can rise in town centre.
I have tried swapping our SIM's over and the correct data speeds follow in both devices, so it is not a hardware issue. I have also gotten a new SIM from Virgin and activated this to no avail.
Does anybody have any insight? I am worried it is because I am on Unlimited they are heavily throttling the data speeds and signal although it states that they do not do this. Otherwise it is following my Number/Account from SIM to SIM and I don't know why.
A SIM swap is all we can try says the Virgin customer service staff so I am well and truly stuck.
Many thanks, Nathan.