Menu
Reply
SMOUNSEY
  • 2
  • 0
  • 0
Joining in
319 Views
Message 1 of 4
Flag for a moderator

Unknown charge

Hi,

I am getting charged £6 a month from Virgin mobile and despite several efforts to find out why and what it is for I keep getting left hanging….please can someone help?

The payment quotes reference FA80555267

thanks

Scott

0 Kudos
Reply
Sofia_B
  • 1.19K
  • 36
  • 99
Forum Team (Retired)
Forum Team (Retired)
303 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Unknown charge

Hi @SMOUNSEY

 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂

 

I'm sorry to hear this. To confirm, do you have a mobile contract with us currently? Is this an additional charge on top of your existing contract price? 

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
SMOUNSEY
  • 2
  • 0
  • 0
Joining in
298 Views
Message 3 of 4
Flag for a moderator

Re: Unknown charge

Hi

i don’t have a Virgin mobile account - the charge just appeared on my bank as a direct debit which I don’t know anything about…..I’m concerned it is fraud but I’ve tried to raise an investigation into it twice and despite getting the reference number I never hear anything back.

thanks

scott

0 Kudos
Reply
Sofia_B
  • 1.19K
  • 36
  • 99
Forum Team (Retired)
Forum Team (Retired)
289 Views
Message 4 of 4
Flag for a moderator

Re: Unknown charge

Apologies about that Scott. 

 

I'm going to send you a PM for more details so we can look into this for you and advise further. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of the Forum. 

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply