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Unexpected monthly charge

After cancelling my phone contract within the 14 days cooling off period, why has my direct debit still been charged?

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Re: Unexpected monthly charge

Good Morning Andyh7,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see there's been confusion over the cancellation of the services and the continuation of the billing

 

Can you tell me if you took out a handset loan with the SIM card or if this was a SIM only contract?

 

Kindest regards,

 

David_Bn

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