Virgin Media Community

[EbonyRS_03]

Hi there

My mobile services have been barred, how do I get them unbarred?  I've paid a total of £27.50 over the past 3 days into my account, waited 24 hours but nothing. Each day I sign back in to check and it says says I'm barred again.

The payments are going through, it says the £27.50 is there as credit.

Regards, 

Ebony.

[Beth_G]

Hi Ebony, 

Welcome to the Community Forums! Thanks for your post.

I'm sorry to hear that your account is still showing as barred after clearing your balance. I'll pop you over a PM now so I can look into this for you.

You can view my message over at the purple envelope 🙂

Thanks