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ellalouise
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Unauthorised Charge

So I checked my bank statement today and I have a £14 charge from ‘Virgin Mobile’ today. The weird thing is I don’t have a virgin account or device nor have I ever had one; I’ve asked my family and friends if there’s been a mix up and none of them are with Virgin either. Since I literally don’t use these services I would like to request a refund, I really hope someone can help, thanks. 

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John_GS
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Re: Unauthorised Charge

Hi @ellalouise

Thanks for posting and welcome to the community.

I'm really sorry to hear of this. How odd you've received that if no account nor device.

I'll send you a PM to hopefully sort this out.

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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