29-11-2021 14:54 - edited 29-11-2021 14:54
I've been waiting since the 06/11/2021 for a "back office" team to process my ticket to move my wifes virginmobile number to my account so I could take advantage of the family plan. My wife can't use her mobile to make calls, send texts, or use mobile data since. I phone the CS regularly to be told that nothing can be done with the ticket as the transfer of ownership is pending. The CS will escalate it and I should hear back within 3-5 working days. I've even raised a complaint and that hasn't shifted the back office/IT team into gear. I just want to leave virginmobile now as they've taken far too long to sort this out, but I can't even get a PAC code to go elsewhere due to the transfer of ownership being in a pending state. Oh and no-one is able to directly get in touch with the team assigned the ticket. What the heck Virgin??
on 29-11-2021 15:26
Hi there @dilip_rupalia
I am so sorry to hear that this has happened with your wife's mobile, and thank you so much for your first post to our community forums.
Can I ask when you last spoke to us in regards to this ticket? Also when did you make the complaint with us?
Thank you.
29-11-2021 15:29 - edited 29-11-2021 15:31
Hi last spoke to CS today. The complaint was raised on 24/11/2021 and I had an email this morning to say it had been closed with " Technical help provided". Apparently a manager is due to call me back before 5pm today, but I have no faith anymore.
on 29-11-2021 16:33
Hi Dilip_rupalia,
Thanks for letting us know.
We're keen to take a closer look at this and ensure it's all going through for you, therefore I'm going to send you a private message and grab some details and we will discuss things further over there.