Virgin Media Community

[boyciebhoy]

Have new phone since friday samsung s20 fe  ...I can connect to betting apps  eg. Skybet  bet 365 william hill etc etc and use them no problem when using WiFi but unable to use them when on mobile data says unable to connect.... any ideas as phoned virgin yesterday n they done watever and said try in 24hrs but just the same...

[Tom_W1 · Accepted solution]

Hi @boyciebhoy sincere apologies your data isn't allowing betting apps for you.

Does this happen when you try to use the SIM in another handset for example, or have you checked your Virgin Mobile account to ensure there is no block on these kinds of sites?

Many thanks

[boyciebhoy]

I'm assuming that there is no block on as I can access apps via WiFi connection without any trouble.....called 150 yesterday n they said give phone 24hrs I'm assuming they were doing something at there end but just the same 

[enlli]

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@boyciebhoy wrote:

I'm assuming that there is no block on as I can access apps via WiFi connection without any trouble.....called 150 yesterday n they said give phone 24hrs I'm assuming they were doing something at there end but just the same 

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Separate block on Virgin Mobile to that on WiFi.

Go into your account and turn Parental Controls to off, then reboot your phone.

[Ryan_N]

As @enlli has advised here - the reason it would work, is because the connection is separate and is 100% right again with advising to turn that off on your online account. 

Cheers, 

Ryan. 

[boyciebhoy]

Unable to access parental control options for some reason from my account...pulling ma hair out going round in circles

[Ryan_N]

Just to make sure - you are doing this through your mobile online account? Not your media online account. If not that's probably why you're not seeing it. 

Cheers, 

Ryan.