I have been trying to upgrade my phone which is out of Contract since Monday. Spoken to an agent and have used both the text and online chat. I keep being told there is a marker preventing me from upgrading and it is with a "back office" team and to wait. I've waited the 2 days I was initially told and am now being told to wait a further 2 days. Really annoying as when I Iook on the website the Black Friday deal I wanted seems to have gone. I am also unable to log onto my mobile account online - I get the message "oops you've caught us hard at work" (I wish!).
Still unable to help - every time I contact Virgin i get told it will be another 3 to 5 days. Its been 11 days now. I have raised 3 complaints and even emailed VM CEO but had no reply. I'm told the marker is an error and related to my contract being paid off. Totally fed up with VM customer service!