Good luck with VM then Kirsty - I was told 2 weeks ago it would be 3 to 5 days and since then I have spoken, webchatted and messaged on this board. Every time I speak I get told it will be another 3 to 5 days. Its disgraceful service, they just don't seem bothered. I have emailed the CEO Lutz Schuler (twice) and had no reply, today I have emailed the Online Disputes Resolution Team.
Issue is at their end - contract on the phone was paid off last month and they need to clear a marker. I have spent hours trying to sort this but am no further, Really disappointed as the Black Friday deals end today. Agent I spoke to last Monday assured me they would honour whatever deal I originally contacted them about but it seems their promises mean very little on the strength of what I've seen so far! In the meantime I am unable to access my account online so don't actually know what data plan I am on now the contract has ended.