Unable to update hotspots on Android 13 Pixel 7 Pro

[UK_CADMAN]

I've recently upgraded my mobile device to Google Pixel 7 Pro using Android v.13 but the Virgin media app won't download the wi-fi hotspot.

So says it'll take up to 3 mins but after 1 min I get an error saying "sorry something went wrong - there was no server response. Please try again in a couple of minutes" but it never rectifies.

Please can someone advise a fix?

[Adri_G]

Hey UK_CADMAN, thanks for posting on our help forum.

We're sorry you're unable to use the hotspots on Android 13 currently. Our team knows there's a compatibility issue and we're working hard to resolve it. Apologies for any inconvenience.

Anything else you may need our help with, let us know - we're happy to assist.

[UK_CADMAN]

Adri - many thanks for the response, do you have a timescale for this to be resolved?

[Adri_G · Accepted solution]

Thanks for the reply, UK_CADMAN.

Our apologies as we don't have more info on this at the minute or an estimate for when it will be restored, however these are usually being fixed within a timely manner where possible.
Please, keep an eye on the forum for related posts / updates in the future.

Anything else you may need in the meantime let us know, happy to best assist.