Unable to turn off parental control

[StuartMcNeill]

Hi there,

recently got a new sim card and I am unable to turn off parental controls on the account, an error keeps appearing. 

How can I go about solving this?

[Matthew_ML]

Hey StuartMcNeill, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues turning off the parental control.

Have you been trying to do this through the app / online account what message is it giving you? Thanks