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Glenski3
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Unable to tether my Virgin Mobile

Hello

I have a Virgin Mobile SIM through the Virgin Media Ultimate Oomph package with 'Unlimited' everything...

However, when I go to create a 'Mobile Hotspot & Tethering' setup, my devices which I want to connect to this 'Mobile Hotspot' cannot connect?

The 'Mobile Hotspot' SSID is visible and I can add it, but when I type in the password and go to connect it reports:

"Could not connect to WI-FI network"

I have tried many devices and the same thing happens?

The SSID and password are correct...

If I create a 'Mobile Hotspot' on my other mobile [EE Network] and connect my Virgin Mobile to it absolutely fine without Issue.

Are there specific settings that need to be set / adjusted in the 'Network' settings of the Virgin Mobile Network?

...

Any advice and feedback is welcomed...

Thank you

Glenn 

 

 

... ... ... ... ... ...

Virgin Media Ultimate Oomph Package

Maxit TV [2 x V6 Boxes] - M500 Fibre Broadband - Talk More Anytime - Oomph Unlimited SIM (Sony Xperia I)

Sony KD50SD Curved 4K TV - Sony 4K UBP-X800B Blu-Ray Player - Sony HT-RT5 Soundbar

[Been with Virgin Media since 2001 (Telewest)]
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ashpole
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Re: Unable to tether my Virgin Mobile

Is the password at least 8 characters?
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Glenski3
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Re: Unable to tether my Virgin Mobile

Yes, my password is over 8 characters long

... ... ... ... ... ...

Virgin Media Ultimate Oomph Package

Maxit TV [2 x V6 Boxes] - M500 Fibre Broadband - Talk More Anytime - Oomph Unlimited SIM (Sony Xperia I)

Sony KD50SD Curved 4K TV - Sony 4K UBP-X800B Blu-Ray Player - Sony HT-RT5 Soundbar

[Been with Virgin Media since 2001 (Telewest)]
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Serena_C
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Re: Unable to tether my Virgin Mobile

Hi Glenski3,

 

Welcome back to the Forums 🙂

 

Thank you for your post regarding tethering to your Virgin Mobile, sorry to hear you have been experiencing issues with this.

 

Please can you reset your network settings on your mobile phone, then check and see if you are able to connect to the Mobile Hotspot again. Please let me know how you get on after this 🙂

 

Serena

 

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Glenski3
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Re: Unable to tether my Virgin Mobile

"Please can you reset your network settings on your mobile phone, then check and see if you are able to connect to the Mobile Hotspot again"

 

Where and how do i do this?

 

What are the correct APN settings for Virgin Mobile?

 

Thank you 

... ... ... ... ... ...

Virgin Media Ultimate Oomph Package

Maxit TV [2 x V6 Boxes] - M500 Fibre Broadband - Talk More Anytime - Oomph Unlimited SIM (Sony Xperia I)

Sony KD50SD Curved 4K TV - Sony 4K UBP-X800B Blu-Ray Player - Sony HT-RT5 Soundbar

[Been with Virgin Media since 2001 (Telewest)]
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Serena_C
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Re: Unable to tether my Virgin Mobile

What mobile phone are you using Glenski3? I will get the reset instructions for you.

 

The correct APN settings for Virgin Mobile are:

 

Name: Virgin Internet.

APN: goto.virginmobile.uk.

Username: user.

MMS Proxy: 193.30. 166.2

MMS Port: 8080.

Authentication Type: PAP. If you're given a choice of APN types, select internet+mms, or if the keyboard appears, the * symbol.

 

Thanks 🙂

Serena

 

 

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Glenski3
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Re: Unable to tether my Virgin Mobile

Hello

I'm using a Sony Xperia 1 Mark II 

Thank you 

... ... ... ... ... ...

Virgin Media Ultimate Oomph Package

Maxit TV [2 x V6 Boxes] - M500 Fibre Broadband - Talk More Anytime - Oomph Unlimited SIM (Sony Xperia I)

Sony KD50SD Curved 4K TV - Sony 4K UBP-X800B Blu-Ray Player - Sony HT-RT5 Soundbar

[Been with Virgin Media since 2001 (Telewest)]
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Serena_C
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Re: Unable to tether my Virgin Mobile

Thanks for the info! To perform a network reset on your Sony Xperia 1 Mark II, please go into:

 

-Settings and System

 

  - Advanced --> Reset options

 

     - Reset network settings and Reset Settings

 

       - Select Reset Settings

 

Please let me know how things are working for you after this 🙂

 

Serena

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Glenski3
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Re: Unable to tether my Virgin Mobile

Hello

 

I've done this, but it still won't allow me to connect other devices to the tethered hot spot?

Thank you 

... ... ... ... ... ...

Virgin Media Ultimate Oomph Package

Maxit TV [2 x V6 Boxes] - M500 Fibre Broadband - Talk More Anytime - Oomph Unlimited SIM (Sony Xperia I)

Sony KD50SD Curved 4K TV - Sony 4K UBP-X800B Blu-Ray Player - Sony HT-RT5 Soundbar

[Been with Virgin Media since 2001 (Telewest)]
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Serena_C
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Re: Unable to tether my Virgin Mobile

Ah, okay, sorry to hear that resetting your network didn't clear up your tethering issue. Thanks for letting me know.

 

Have you tried giving our mobile team a call on 789 for further advice?

 

Thanks

Serena

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