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Unable to sign-up online

cannotsign
Joining in

on ‎16-09-2022 14:44

Trying to sign-up for a new only SIM monthly plan and when I get to the credit check step, my address is not listed and does not allow me to proceed.

The address is found fine in the first step so, if I still want to sign-up, what do I need to do??

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1 REPLY 1

Robert_P
Forum Team
Forum Team

on ‎16-09-2022 15:05

Hello cannotsign

 

Sorry to hear of the problems experienced placing your order online, we appreciate you raising this via the forums and welcome to the community.

 

We aren't able to process orders for you via the forums and have checked to see if we can locate your order but haven't been able to. If you could give the mobile sales team a call on 0800 052 0238 they will be happy to look into this for you.

 

Let us know how you get on.

 

Rob

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