Virgin Media Community

[nopacman]

I downloaded a fake DHL app that turned out to be a flubot.

This has now been totally removed from my phone and the phone cleaned. However,  Virgin have now disabled my ability to send texts although i can still receive them.

[Alex_RM]

Hi nopacman,

Thanks for posting, and sorry to hear you're having some issues with sending text messages. 

Can you confirm what handset you have please?

Alex_Rm

[nopacman]

Hi.

Sorry for the delay in replying.

My phone is a Samsung Galaxy  A21s.

[Alex_RM]

Thanks,

Can you try a Network reset of the phone please?

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings > General Management > Reset > Reset network settings.
3. Tap Reset settings.
4. If you have set up a PIN, enter it.
5. Tap Reset settings. Once complete, a confirmation window will appear.

Alex_Rm

[nopacman]

Hi.

Tried that but still the same problem.

David.

[Alex_RM]

Thanks for confirming David 🙂

Do you get any type of error when trying to send a message?

How do you know they're not being sent?

Alex_Rm

[nopacman]

I get an orange circle with an exclamation mark in it and a message saying failed.

[Paulina_Z]

Hi @nopacman,

Thank you for coming back to us and for confirming your error. Are you able to receive text messages okay?

Have you taken a look at our Mobile Troubleshooting page to see if this can help with your SMS issues? 

Have you been able to reboot your Mobile Phone to see if this can help? Please check that your mobile is on the most up to date software as well. 

Keep us updated.

Thank you.

[nopacman]

Hi.

I belive this has been done by virgin from their end due to the earlier flubot issue.

They have resticted my messaging to receive only.

I can still send texts.

[nopacman]

Edit.

I meant to say can't send texts.