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GK57
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Unable to send SMS messages.

When I try and send SMS messages, it comes up with phone number formatted incorrectly. Tried clearing the messenger app data and cache and rebooting, but no joy. What else can I do to try and rectify??

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MikeRobbo
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Alessandro Volta
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Message 2 of 27
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Re: Unable to send SMS messages.

What device are you using to send the SMS messages ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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GK57
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Message 3 of 27
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Re: Unable to send SMS messages.

My phone is a Moto G4 -- sorry, should have stated that.

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Emily_G
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Message 4 of 27
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Re: Unable to send SMS messages.

Thanks for the post GK57.

 

Can we please confirm if the above issue is now resolved? 

 

If not, can we please confirm if you've already gone through the settings to where it lists the number and confirmed that this is typed in correctly? 

 

Thanks, Emily.

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GK57
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Re: Unable to send SMS messages.

Hi,

    No this is not resolved. The numbers that I have had problems with are ones that I have had no problems texting until this issue, so I know they are correct. Is this what you were meaning.

  I did try deleting one of the contacts and putting their information in from scratch. This made no difference.

Any ideas on how I can rectify??

Thanks,

Gill

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Steven_L
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Message 6 of 27
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Re: Unable to send SMS messages.

Hey GK57,

 

Could you please try to use the sim card in a different handset, to see if the issue with your handset not your sim card.

 

Regards

Steven_L

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GK57
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Message 7 of 27
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Re: Unable to send SMS messages.

I have tried putting the SIM card in a different phone. The only one I could use is not a smart phone, but I used to send messages on it previously. I could make a call on it, but could not send a message to the same number. 

Gill

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Paul_DN
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Message 8 of 27
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Re: Unable to send SMS messages.

Hi GK57,

 

Thanks for coming back to us, are you able to text other number ?

 

Regards

 

Paul.

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teabag
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Message 9 of 27
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Re: Unable to send SMS messages.

A check that your not trying to send a text to a landline number?

They are not supported with the new purple SIM's, was no problem with the old red EE SIM's.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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GK57
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Message 10 of 27
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Re: Unable to send SMS messages.

Not trying to message a landline, but this service may not work with my current sim on my old phone. I have come across 2 contacts who I can message successfully on my phone, but I couldn't message them on my old phone. Perhaps the problem is more related to my phone?

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