I really hope someone can help me. Currently losing my mind over this issue.
I’ve been trying to contact Virgin Mobile for over a week now. I’m trying to get a PAC code to leave because I’ve had so many issues in the past, I’ve just decided enough is enough.
My problem is I cannot get a PAC code. I cannot access any support or help. The online ‘help’ seems to take me round in circles without actually resolving my issue.
I’ve signed into my online account and requested it through the link and it’s says
“Oops looks like something went wrong, please try again later”.
So I try the text by putting PAC then my date of birth as requested. I get a text back saying
“Sorry, our bad. We're having a few technical problems and can't do that for you right now. Please try again later when we should be back up and running.”
So I try the text again, and again then i get another text saying
“Unfortunately, you have exceeded the maximum number of requests by text permitted in one day. Please retry tomorrow or alternatively you can call us on 789 to get your switching information”
So I ring 789 and it’s says all the call centres are closed.
I then go through on the text number and explain my issue and the response I get is
“ This is Virgin Mobile Messaging and we cannot do cancellation of accounts. As much as the Messaging team would love to assist you with this, unfortunately, there are certain processes the team are restricted to do”
I explain my situation and ask for a call back and I was ignored.
I’m totally out of options and I’ve been doing this text/call/online account options, daily for days now and I’m now paying for and carrying 2 phones around which is a massive pain and should not be happening.
Can anyone please point me in the right direction?
Thanks in advance 😊
It’s been like this for over a week and I just need some help.
Thank you so much, I managed to speak to somebody via text last night from the Mobile team, they cancelled the new Sim change over and I was able to get my PAC code this morning. Thank you so much for your help, I told them what you said about the Sim needing to be cancelled before the PAC code could be issued and they did it straight away! Once again, thank you 😊😊
This is something that our team has managed to escalate to be investigated for those customers who are impacted. I know the time has passed for you, but if other customers are on this thread and are having the same issue, please head to our dedicated thread below: